Manage communications

The Communications hub lets authorised organisation staff email people already connected

to the organisation, including imported contacts.

• Choose Email people to send to everyone or people with a tag. Use People to hand-pick recipients.
• Choose Direct or Campaign, check eligibility, and compose from blank or a reusable template.
• Review the email and queue it immediately. The delivery page shows recipient outcomes.
• Where a configured mailbox is available, direct emails can track replies in that mailbox.

Each recipient has a separate conversation, accessible to authorised mailbox colleagues.

• Use Inbox to handle conversations alongside your other work. Filter to a mailbox to start

a conversation with a new email address where that option is available.

Mailbox reply tracking currently runs in local development. Campaign delivery retains its

existing workflow. The current email wizard queues immediately; it does not schedule a future send.

• Hub: /organisations/:id/manage/communications
• New email: /organisations/:id/manage/communications/new
• Delivery detail: /organisations/:id/manage/communications/:communicationId
• Templates: /organisations/:id/manage/communications/templates
• Queue API: POST /organisations/:id/manage-users/emails
• Eligibility API: POST /organisations/:id/manage-users/email-eligibility-preview
• Delivery API: GET /organisations/:id/manage-communications/:jobPublicId
• Conversation Inbox: /inbox?kind=communications

People sending requires organisations.members.manage. Tracked sending additionally requires

central mailbox view/send authorisation; People access alone does not grant mailbox access.