Create a communication
Reference Specification
Functional walkthroughs and developer integration endpoints.
User Guide
- 1From the Communications hub choose
Email people. - 2Choose an audience: everyone or people with a particular tag. To hand-pick recipients, use the People-page shortcut.
- 3Choose whether the email is direct or a campaign. Seiso checks who is eligible and explains any exclusions.
- 4Start with a blank email or choose a template, then enter the subject and message.
- 5For direct email, select a reply-tracking mailbox where available. Each recipient gets a separate conversation.
- 6Review the audience, eligibility totals, exclusions, and final email preview.
- 7Choose
Queue email. You will be taken to the live delivery status and recipient outcomes.
Developer Spec
- Frontend action flow:
- Choose audience → preview eligibility → compose → review → queue → live delivery detail.
- API endpoints:
POST /organisations/:id/manage-users/email-eligibility-previewPOST /organisations/:id/manage-users/emails- Validation requires an audience, at least one eligible recipient, a subject, and a message.